Welcome to Rocky Book House! These Terms and Conditions (“Terms”) govern your use of our website located at https://rockybookhouse.in/ (“Website”) and any related services provided by Rocky Book House (“we”, “us”, “our”).
By accessing or using our Website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our Website.
1. Definitions
- “Website” refers to https://rockybookhouse.in/.
- “User,” “You,” “Your” refers to the individual or entity accessing or using the Website.
- “Product” refers to any book or item available for sale on our Website.
- “Order” refers to a request by a User to purchase Product(s) from the Website.
2. User Account
- To place an order, you may need to register for an account. You must be at least 18 years of age to create an account.
- You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.
- You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate.
3. Products and Pricing
- We strive to display accurate product descriptions, images, and prices. However, we do not warrant that product descriptions or other content are error-free.
- All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
- Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue a Product without notice.
4. Orders and Payment
- Placing an item in your cart does not reserve the price or the item. An order is not confirmed until you complete the checkout process and receive an order confirmation email from us.
- We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies in product or pricing information, or problems identified by our credit and fraud avoidance department.
- We accept all major payment methods including Credit/Debit Cards, UPI, Net Banking, and popular Wallets. All payments are processed through a secure payment gateway.
5. Shipping and Delivery
- We will ship the products to the address you provide during the checkout process.
- Estimated delivery times will be provided at the time of order confirmation. These are estimates and we are not responsible for delays caused by shipping carriers or other factors beyond our control.
- Shipping charges, if any, will be specified at the time of checkout.
- The risk of loss and title for all products pass to you upon our delivery to the shipping carrier.
6.Privacy Policy
At Rocky Book House, we value your privacy and are committed to protecting your personal information. We collect only the details necessary to process your orders, improve our services, and provide a better shopping experience—such as your name, contact information, address, and payment details (processed securely through trusted gateways). We never sell or share your data with unauthorized parties, and any third-party partners we work with (like delivery or payment services) are bound to protect your information. By using our website [website], you consent to our collection and use of your data in accordance with this Privacy Policy. For any concerns, please contact us at shivrajdhigal533@gmail.com.
7. 15-Day Easy Return and Exchange Policy
We want you to be completely satisfied with your purchase. If you are not, you may return or exchange the product within 15 days from the date of delivery, subject to the following conditions:
- Eligibility:
- The return/exchange request must be initiated within 15 days of receiving the item.
- The product must be in its original, unused, and undamaged condition. There should be no writing, highlighting, torn pages, or any other marks.
- The product must be returned with all original packaging, tags (if any), and the original invoice.
- Non-Returnable Items:
- E-books and other digital products.
- Items marked as “Final Sale” or “Non-Returnable.”
- Gift cards.
- Process for Returns & Exchanges:
- Initiate a Request: To start a return or exchange, please contact our customer support team at shivrajdhigal533@gmail.com with your Order ID and the reason for the return/exchange.
- Await Instructions: Our team will review your request and provide you with instructions for returning the product. This may involve a scheduled pickup or you may be asked to ship the item back to our address.
- Inspection: Once we receive the returned product, it will be inspected by our quality check team to ensure it meets the eligibility criteria mentioned above.
- Refunds:
- If the return is approved, we will process your refund within 5-7 business days.
- The refund will be credited to your original method of payment.
- Please note that any shipping charges paid at the time of order are non-refundable. If you opted to self-ship the return, we may reimburse reasonable shipping costs upon providing a valid receipt.
- Exchanges:
- Exchanges are subject to the availability of the requested product.
- If the requested exchange item is of a different value, we will coordinate with you to settle the price difference.
8. Intellectual Property All content included on this Website, such as text, graphics, logos, images, and software, is the property of Rocky Book House or its content suppliers and is protected by Indian and international copyright laws.
9. Prohibited Activities You are prohibited from using the site or its content:
- For any unlawful purpose.
- To solicit others to perform or participate in any unlawful acts.
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
- To submit false or misleading information.
- To upload or transmit viruses or any other type of malicious code.
10. Limitation of Liability To the fullest extent permitted by law, Rocky Book House shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Website.
11. Governing Law These Terms shall be governed and construed in accordance with the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts located in Jaipur.
12. Changes to Terms and Conditions We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.
13. Contact Information For any questions about these Terms and Conditions, please contact us at:
- Email: shivrajdhigal533@gmail.com
- Phone: 8955716512
- Website: https://rockybookhouse.in/
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